Restaurants Louth Dundalk Fitzpatrick's Bar & Restaurant
 
Fitzpatrick's Bar & Restaurant

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Fitzpatrick's Bar & Restaurant

 
Rockmarshall , Jenkinstown , Dundalk, Louth
042 9376193
 
 
Cuisines: Bar Menu, Irish
Price Range:
 
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Restaurant Reviews

Bad value and terrible customer service

UserIcon GUEST
Visited on: 30/06/2012
My experience of dining in Fitzpatrick’s was extremely unsatisfactory. Firstly, I booked a table for 7 people several days in advance but we had to wait for at least 30mins in an overcrowded bar area without adequate seating before we were brought to our "pre-booked" table. The staff, although friendly, were completely unprofessional and disorganised. The food was extortionately priced pub grub. Basically, fine dining prices for very basic dishes, e.g. beef stroganoff, the cheapest option on the a la carte menu was 22euro. One of my party has an allergy to shellfish so she ordered cod, not shellfish, and usually that’s not a problem for her. However, after eating this dish at Fizpatrick's she was very ill for the following 3 days. The customer service received was appalling. I got a call from the restaurant asking me for feedback a few days later and so of course I gave them my honest opinion as outlined above. They were obviously unprepared to hear anything negative and I received an extremely rude, curt and arrogant email reply from the owner saying that I should eat in Chapter One if I wanted fine dining - completely missing my point about the prices. The tone of the email was unforgivable and I would like others to know what kind of customer service Fitzpatrick's offers its supposedly valued customers.
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top class

UserIcon GUEST
Visited on: 21/04/2012
staff food seating a1
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